Refund policy

RETURNS

Due to the nature of our natural food products and for sanitation and safety purposes, we do not accept returns for any food-based product.  We do accept returns for unopened and unused non-food merchandise when returned within the first 30 days of purchase.

We stand by the quality of our products. Customer service remains of the utmost importance to us, so if you have concerns regarding the product you received, please contact us so we have a chance to make it right.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. Please note that our products are made from natural ingredients. Therefore, the texture and colors are primarily based on the natural form of the ingredients. If you need to exchange a damaged product for the same item, send us an email at bethany@gratily.com for further instructions.

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it will take for your exchanged product to reach you will vary.